VideoCloud 365 Cirrus has been announced and is set to be launched this weekend: the 17th May 2015. VideoCentric’s newest upgrade to VideoCloud 365 will be available to all current and past customers of VideoCentric’s VideoCloud, providing a whole host of new features and functionality that greatly improves the user and administrator experience. So what’s new with VideoCentric’s VideoCloud 365?
VideoCloud 365 now has instant messaging and chat available for users using the VideoCloud browser application, from Microsoft Lync and Skype for Business users, or from a variety of other interfaces and clients offering chat functionality to users.
In the previous version of VideoCloud, content sharing was limited only to Google Chrome. With VideoCloud 365 Cirrus, users can now share PDFs and images through any browser, including Safari and Internet Explorer.
VideoCloud 365 has a new look & feel! The greatly improved interface enhances the user experience for browser based video, audio and data conferencing. Customers with personalised branding will have access to their fully branded rooms with the improvement of a much simplified workflow throughout the application.
VideoCloud 365 meeting hosts now have much improved control over their conferences. Whether the host wishes to mute/unmute or disconnect all participants or lock and unlock conferences, they can easily do so at the click of a button.
The VideoCloud 365 service has improved audio notifications to ensure that you are aware when a participant enters or leaves a conference, and you know whether a participant is on hold.
New features for Microsoft Lync and Skype for Business users include per-location Lync MSSIP domains, audio-to-video escallation for Lync audio only callers, and automated content resizing if a Lync users only shares an application.
The VideoCloud 365 service includes new interoperability for audio and video codecs, including the G719 Polycom Siren codec.
Plus, the VideoCloud has also enhanced the platform in the background too, resulting in a much quicker and even more secure service provided by VideoCentric. Enhancements include:
Also announced this week is the new VideoCloud statistics and reporting feature available to all VideoCloud customers who wish to analyse and improve the ROI of their Video Conferencing solution. This great tool provides indepth VMR information, participant usage & devices to ensure much improved productivity, efficiency and cost savings are realised. See the announcement here.
To find out more information about the VideoCloud 365 virtual meeting room service, or to arrange a trial of VideoCloud 365, please contact the VideoCentric team today!
We regularly hear that organisations “recognise the benefits of Video Conferencing for their business” and that “there is a real ROI for organisations using Video Conferencing“. You may have even been sold on the fact that businesses using Video Conferencing have “reduced their travel costs by a third“… or some other fact based loosely upon some could-be fact that has been banded around since the start of time. Or since the start of video communications, any how.
But it’s not actually that important that some organisation 5x your size in an alien industry in a remote continent has realised some kind of tangible benefits of some kind of video technology, once upon a time. No. It’s far more important that benefits are recognised within your organisation, with your employees, in terms of what’s important to you.
So you’ve recently added video conferencing to your organisation. You know full well that if used properly, you’d be up on productivity, up on efficiency, down on costs. You know your investment can result in a happier bunch of employees, and you know the effect that face-to-face communication can have on client, customer and partner relationships. You also know that recording an excellent Return-on-Investment, or how your investment is going to make your organisation money over the coming months and years will sit mighty well with all the financial bods of the business.
And for those who have deployed the kit – whether that be your Head of IT, your Systems Analyst, or your Telemedicine Manager – it’s important they can prove the worth of the investment they have so actively promoted.
So how do you know if anyone is actually using the system in your boardroom? And are your systems being used to their full potential? With many other factors across the workforce effecting measurable results such as reduction in travel – maybe your company has opened new offices further afield, your workforce has expanded in size, or you’ve implemented a work from home policy – it is very difficult to put your finger on the positive effect your specific Video Conferencing deployment has had, and is having, on your organisation as a whole.
And recognising this effect is critical. It’s critical for the financial team to understand where money is being spent and why. It’s critical to know if investments are being used to their full potential so the decision to expand or reduce an implementation can be made based upon fact rather than guesswork. And it’s critical to analyse the use, capacity and quality of your investment to ensure the most successful placement of your endpoints, or that the right VMR’s have been dished out to the right team members.
Using Video Conferencing to its full extent in the boardroom – but are all your systems being used like this?
For some, the traditional method of “how much is your meeting costing you” is enough. How many miles are being saved by using Video Conferencing? How much time is being saved from the reduction of travel to meetings? For others, softer benefits are more important. How much more productive are my employees? How much more efficient are my meetings?
But other questions need to be asked too. Are my conferences good enough quality to ensure my employees are happy using the systems? Are all my conferences accessible enough to ensure that all meetings that could be carried out by video, are? Do users feel comfortable using the technology? These, and many more factors need to be properly understood to really understand and maximise the Return on Investment of your video communications environment. And they can only be truly understood once real data has been collected, reported and analysed.
Many Video Conferencing manufacturers, such as Polycom, Cisco and Lifesize, provide great analytics and reporting solutions that can be integrated into your Video Conferencing environment to provide data and statistics to can help you calculate ROI. Some vendors provide adoption services to help you make sense of the data. Many Video Conferencing cloud services now even provide online portals that collate the data on your behalf and provide a whole range of information that gives you real insight into usage and savings that may not have previously been realised, or even thought about before the solution was implemented.
Using a portal, such as that offered within VideoCloud 365, can present this data in an easy to digest, easy to analyse way. The VC365 portal, for example, provides a high level analysis of your organisations total calls, call time and minutes of usage, displayed in graphs, alongside overall organisation packet loss and devices used.
At the next level down, administrators can see every conference that has taken place, at what time, with how many participants, and the quality of that specific call. Digging down into one specific conference can show which participants took part in the call, which device they joined with, and extra details such as bandwidth & packet loss on a per user basis. And even the version of device software, protocols and audio codecs, if you really wish to get down to the nitty gritty detail!
In call performance statistics, such as packet loss, jitter and bit rate can help you analyse call quality, and allows you to recognise recurring issues on endpoints or your network, that may have a detrimental effect on usage and adoption. And only when a Video Conferencing system is being used and adopted can the real cost benefits be realised. Usage reports that show who is using which VMR’s, which video conferencing systems are calling into which meetings, and which mobile devices and operating systems are being invited into a conference enables administrators to understand how and when the equipment is being used.
Now, armed with this information, you will start to recognise key points that can be addressed to maximise and calculate ROI.
It’s important to look at the changes over time, too. Once you’ve analysed the data and made the necessary changes, whether that be through better training, changing system locations, updating software, more promotion within your organisation or network upgrades, you’ll start to see a change within your data. By downloading the data, graphs and statistics, and comparing on a monthly, quarterly or annual basis, you’ll be able to put your finger on where best to focus your efforts, and be able to show that the changes you are making are really having a positive effect, in a way that is important to your organisation.
Talk to us today to discuss both on-premise analytic tools that can be implemented into your network, or to find out about the range of cloud based Video Conferencing solutions that can provide suitable statistics for your needs.
VideoCentric's award-winning maintenance service supports and protects your investment in visual communications. There are seven levels of maintenance offered by VideoCentric with various response times available to ensure optimal performance and maximise the return on your technology.